Support

When you pay an invoice, the full amount is authorized and held on your payment method, and a one-time 6-digit code appears in your ToolBox wallet. That code is yours alone. When the job is finished and you're satisfied, you give it to your contractor — they enter it, and that releases the payment. Treat it like cash: share it only when you intend to pay.

No. Paying an invoice places a hold — the money hasn't moved. It's released only when you hand your redeem code to the contractor. If a hold is never redeemed, it expires (typically after 7 days) and releases back to your payment method automatically, and the invoice returns to unpaid.

Your contractor is the merchant for the transaction, so start with them — most issues get resolved directly, and their profile in the app has a public review-and-response thread for exactly this. If you can't reach a resolution, email support with the invoice number and we'll help, and you always retain any dispute rights offered by your card issuer or Affirm.

Affirm financing is a loan between you and Affirm — payment schedules, due dates, and loan servicing are handled by them. Visit the Affirm Help Center for anything about an active loan. If Affirm checkout won't start inside ToolBox, that part is us — email support.

Your card details go from your device directly to Stripe, our payment processor. ToolBox servers never see or store your card number — we keep only a secure token, the card brand, and the last four digits so you can recognize your saved card.

Reply STOP to any ToolBox text and they'll end immediately. Just remember texts are how we deliver invoice and payment alerts — you'll want to rely on push notifications afterward. Details in our SMS Terms.

Email support from your account email with the subject "Delete my account." We'll confirm and remove your personal information, keeping only what financial regulations require us to retain — the specifics are in our Privacy Policy.

Redeemed payments settle to your own Stripe account — you're the merchant of record. Payout timing, bank details, and balance live in your Stripe Dashboard. Stripe's processing fee comes out of the charge, and the customer already paid it on top, so you net your full job amount plus tax.

Stripe onboarding sometimes needs extra identity documents — reopen Payment Setup in the app and it will resume exactly where you left off. Still stuck after that? Email support with your business name and we'll look at your account status.

Your permanent 9-digit payment address, shown on your dashboard once payment setup is complete. Customers use it to pay you; it never changes and it's safe to print on invoices and business cards.